This site uses cookies. To find out more, see our Cookies Policy

2nd Line Support Engineer in Beaconsfield at Signature

Date Posted: 10/31/2018

Job Snapshot

Job Description

Signature’s belief is that everyone should be looked after with the utmost dignity and respect and we are proud of the high standards we achieve through a continuing philosophy of developing our team delivering the care that all our residents deserve.

We believe that everybody living in a Signature Care home should receive truly person centered care delivered with utmost dignity and respect. We pride ourselves with the exceptional standards at we achieve through our philosophy of “Only the very best is good enough”.

About the role.

Working closely with the IT Manager, you will provide 2nd line technical support to Signature staff, assisting them with hardware and software problems via phone, email or onsite. Provision of high-quality customer service and triage to our staff. Act as a senior escalation point for all 1st line issues.

Duties and Responsibilities

  • Provide 2nd line technical support; answering support queries either onsite or via phone or the Support Platform and covering 1st line support when required 
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • To log and update all calls on the call logging system
  • Documentation creation and maintaining of an up to date knowledge base
  • Deployment of patching across estate including leading rigorous testing and acceptance before release
  • Respond to enquiries from clients and help them resolve complex new or known hardware or software problems
  • Support users in the use of Computer equipment by providing necessary basic training and advice
  • Completion of daily backup checks as needed including tracking job success/failure and troubleshoot issues where needed
  • Participation in projects as needed

Job Requirements

About you.

We are looking for someone with the following attributes;

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and MS Server 2008 / 2012 / 2016
  • Strong knowledge of Android devices
  • Networking Experience (LAN, WAN, Wi-Fi) – Ideally Meraki and Cisco
  • Knowledge of Active Directory (AD)
  • Knowledge of Antivirus platforms
  • Experience troubleshooting MS Office
  • Remote Access tools such as Log Me In
  • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
  • Excellent telephone manner
  • MCSA or CCNA certification would be desirable
  • Solid knowledge of virtualisation ideally including Microsoft Azure
  • Awareness of Alienvault SIEM desirable

About the Company.

Signature is delivering a new standard of nursing homes in the UK. Signature is a unique and inspiring group of homes, where care and lifestyle go hand in hand. These homes offer residents a relaxing, safe environment where they can enjoy comfort, companionship, independence - and their own front door.

Signatures vision is “delivering peace of mind”, peace of mind for the residents that they will be cared for and supported within our homes to live safe and fulfilled lives. Peace of mind of their families knowing that their loved ones are being well cared for and peace of mind for our employees knowing that they will be trained and provided with development opportunities to continue to build their capabilities to enable them to be the best they can be.

HR play a key role in the recruitment retention and development of excellent staff to deliver this excellent standard of care to our residents.

About our Benefits.

Here at Signature we recognise that extra special efforts should not go unrewarded and that is why we provide a number of special incentives and bonuses that can be earned throughout your time working for the company.

  • Extremely competitive pension scheme
  • Holiday Discounts
  • High street Discounts
  • Refer a Friend and get a cash bonus of up to £1000
  • Study Support
  • Bonus scheme

Sound like a company you would like to work for? Then what are you waiting for, click apply today and let’s get started!